{"id":10175,"date":"2020-04-15T07:25:15","date_gmt":"2020-04-14T23:25:15","guid":{"rendered":"https:\/\/www.crazydomains.com\/learn\/?p=10139"},"modified":"2020-05-28T16:41:28","modified_gmt":"2020-05-28T08:41:28","slug":"support-customers-covid-19","status":"publish","type":"post","link":"https:\/\/www.crazydomains.id\/learn\/support-customers-covid-19\/","title":{"rendered":"How to Support Your Customers During the COVID-19 Pandemic"},"content":{"rendered":"<p><span data-contrast=\"auto\">COVID-19 has\u00a0<\/span><span data-contrast=\"auto\">taken a toll on many people across the globe<\/span><span data-contrast=\"auto\">\u00a0in more ways than one.\u00a0<\/span><span data-contrast=\"auto\">U<\/span><span data-contrast=\"auto\">ncertainty and anxiety<\/span><span data-contrast=\"auto\">\u00a0are all around us \u2014 and your customers may be feeling the same way.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">E<\/span><span data-contrast=\"auto\">xercising transparency and compassion is\u00a0<\/span><span data-contrast=\"auto\">now\u00a0<\/span><span data-contrast=\"auto\">more important than ever.<\/span><span data-contrast=\"auto\">\u00a0Here\u2019s how you can\u00a0<\/span><span data-contrast=\"auto\">practice that for<\/span><span data-contrast=\"auto\">\u00a0your customers amid the global health crisis.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 class=\"cd-learning-lab__articleContentHeroTitle\" aria-level=\"3\"><span data-contrast=\"none\">Respond to changes in your target\u00a0<\/span><span data-contrast=\"none\">market<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-10177\" src=\"https:\/\/www.crazydomains.com\/learn\/wp-content\/uploads\/2020\/04\/Adjust-your-business-according-to-current-need.jpg\" alt=\"Takeout business\" width=\"728\" height=\"245\" srcset=\"https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Adjust-your-business-according-to-current-need.jpg 728w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Adjust-your-business-according-to-current-need-300x101.jpg 300w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Adjust-your-business-according-to-current-need-350x118.jpg 350w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Adjust-your-business-according-to-current-need-550x185.jpg 550w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><span data-contrast=\"auto\">With social distancing measures in place, people need to follow preventive measures \u2013 like staying at home and avoiding cr<\/span><span data-contrast=\"auto\">owded places.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you\u00a0<\/span><span data-contrast=\"auto\">can, implement<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">changes\u00a0<\/span><span data-contrast=\"auto\">on<\/span><span data-contrast=\"auto\">\u00a0how you deliver your\u00a0<\/span><span data-contrast=\"auto\">product<\/span><span data-contrast=\"auto\">s\u00a0<\/span><span data-contrast=\"auto\">and\u00a0<\/span><span data-contrast=\"auto\">services.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Th<\/span><span data-contrast=\"auto\">is<\/span><span data-contrast=\"auto\">\u00a0way, you<\/span><span data-contrast=\"auto\">\u00a0continue<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to serve your customers<\/span><span data-contrast=\"auto\">\u00a0while ensuring their safety and the safety of your employees.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">I<\/span><span data-contrast=\"auto\">f you\u00a0<\/span><b><span data-contrast=\"auto\">own a restaurant<\/span><\/b><span data-contrast=\"auto\">, consider offering takeout and delivery services.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Consultancy services<\/span><\/b><span data-contrast=\"auto\">\u00a0may conduct sessions using tele<\/span><span data-contrast=\"auto\">conferencing tools.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Educational institutions\u00a0<\/span><\/b><span data-contrast=\"auto\">should take advantage of webinars and live streaming tools to\u00a0<\/span><span data-contrast=\"auto\">deliver<\/span><span data-contrast=\"auto\">\u00a0their lessons online.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">For\u00a0<\/span><b><span data-contrast=\"auto\">ecommerce businesses<\/span><\/b><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">encourage\u00a0<\/span><span data-contrast=\"auto\">cashless\u00a0<\/span><span data-contrast=\"auto\">transactions<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to limit cash handling<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Brick-and-mortar stores<\/span><\/b><span data-contrast=\"auto\">\u00a0may\u00a0<\/span><a href=\"https:\/\/www.crazydomains.com\/learn\/ecommerce-business-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">shift to ecommerce<\/span><\/a><span data-contrast=\"auto\">\u00a0and sell their products online.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.crazydomains.com.au\/ecommerce-website-builder\/?utm_source=contenthub&amp;utm_medium=banner&amp;utm_campaign=article&amp;utm_content=support_customers_covid_19\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-10178 size-full\" src=\"https:\/\/www.crazydomains.com\/learn\/wp-content\/uploads\/2020\/04\/banner-1-1.jpg\" alt=\"\" width=\"728\" height=\"245\" srcset=\"https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-1-1.jpg 728w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-1-1-300x101.jpg 300w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-1-1-350x118.jpg 350w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-1-1-550x185.jpg 550w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n<p><span data-contrast=\"auto\">Further\u00a0<\/span><span data-contrast=\"auto\">assist customers<\/span><span data-contrast=\"auto\">\u00a0by offering discounts, coupons, extensions on payment deadlines, and the like.\u00a0<\/span><span data-contrast=\"auto\">Of course, this strategy won\u2019t apply to every<\/span><span data-contrast=\"auto\">\u00a0business<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">but<\/span><span data-contrast=\"auto\">\u00a0leveraging<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">it can boost<\/span><span data-contrast=\"auto\">\u00a0your\u00a0<\/span><span data-contrast=\"auto\">brand<\/span><span data-contrast=\"auto\">\u2019s\u00a0<\/span><span data-contrast=\"auto\">trust and\u00a0<\/span><span data-contrast=\"auto\">credibility<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Make sure to update your customers of these\u00a0<\/span><span data-contrast=\"auto\">changes<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">through<\/span><span data-contrast=\"auto\">\u00a0email, social media, or your website.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 class=\"cd-learning-lab__articleContentHeroTitle\" aria-level=\"3\"><span data-contrast=\"none\">Be a smart<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">\u2014<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">and socially responsible<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">\u2014<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">entrepreneur\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-10179\" src=\"https:\/\/www.crazydomains.com\/learn\/wp-content\/uploads\/2020\/04\/Reassess-your-marketing-strategy.jpg\" alt=\"Marketing strategy for COVID-19\" width=\"728\" height=\"245\" srcset=\"https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Reassess-your-marketing-strategy.jpg 728w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Reassess-your-marketing-strategy-300x101.jpg 300w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Reassess-your-marketing-strategy-350x118.jpg 350w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Reassess-your-marketing-strategy-550x185.jpg 550w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><span data-contrast=\"auto\">Naturally<\/span><span data-contrast=\"auto\">, a<\/span><span data-contrast=\"auto\">\u00a0business\u2019s\u00a0<\/span><span data-contrast=\"auto\">goal is to earn profit. But<\/span><span data-contrast=\"auto\">\u00a0as we adjust to this new \u201cnormal\u201d, assisting your customers should be a priority as well.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Think of any COVID-19-related problems right now<\/span><span data-contrast=\"auto\">\u00a0and how your business can\u00a0<\/span><span data-contrast=\"auto\">solve it<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Let\u2019s say you\u2019re a yoga business. You may address the emotional stress of staying indoors for long periods of time. Talk about the benefits of meditation in improving mental well-being.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From there, offer virtual yoga lessons to your customers.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You\u2019ll notice s<\/span><span data-contrast=\"auto\">ome businesses<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0take<\/span><span data-contrast=\"auto\">\u00a0advantage of crises and emergencies to earn more money. But consumers are more perceptive now\u00a0<\/span><span data-contrast=\"auto\">of deceitful<\/span><span data-contrast=\"auto\">\u00a0sales tactics \u2014 and they don\u2019t appreciate them at all.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">There\u2019s a line between<\/span><span data-contrast=\"auto\">\u00a0solv<\/span><span data-contrast=\"auto\">ing<\/span><span data-contrast=\"auto\">\u00a0a problem and\u00a0<\/span><span data-contrast=\"auto\">doing<\/span><span data-contrast=\"auto\">\u00a0something\u00a0<\/span><span data-contrast=\"auto\">for<\/span><span data-contrast=\"auto\">\u00a0a<\/span><span data-contrast=\"auto\">\u00a0quick buck<\/span><span data-contrast=\"auto\">. In times of crisis,\u00a0<\/span><span data-contrast=\"auto\">it\u2019s best to be the former<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 class=\"cd-learning-lab__articleContentHeroTitle\" aria-level=\"3\"><span data-contrast=\"none\">Provide valuable<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">information<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10180\" src=\"https:\/\/www.crazydomains.com\/learn\/wp-content\/uploads\/2020\/04\/Provide-valuable-information.jpg\" alt=\"COVID-19 content\" width=\"728\" height=\"245\" srcset=\"https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Provide-valuable-information.jpg 728w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Provide-valuable-information-300x101.jpg 300w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Provide-valuable-information-350x118.jpg 350w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/Provide-valuable-information-550x185.jpg 550w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><span data-contrast=\"auto\">The spread of COVID-19 has also caused an\u00a0<\/span><span data-contrast=\"auto\">infodemic<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">All<\/span><span data-contrast=\"auto\">\u00a0our social media feeds<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are\u00a0<\/span><span data-contrast=\"auto\">saturated with so much information<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u2014 good and bad. How do you<\/span><span data-contrast=\"auto\">\u00a0cut through the noise<\/span><span data-contrast=\"auto\">?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Think of what would be relevant and helpful to your target audience right now<\/span><span data-contrast=\"auto\">, especially in the\u00a0<\/span><span data-contrast=\"auto\">current\u00a0<\/span><span data-contrast=\"auto\">situation<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here are some examples<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Deliver\u00a0<\/span><span data-contrast=\"auto\">COVID-19 updates and<\/span><span data-contrast=\"auto\">\u00a0its<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">effects in your locale<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Share what<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">your business is doing to handle the\u00a0<\/span><span data-contrast=\"auto\">pandemic<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Start l<\/span><span data-contrast=\"auto\">ighthearted discussions<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">boost\u00a0<\/span><span data-contrast=\"auto\">morale<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Take<\/span><span data-contrast=\"auto\">\u00a0time also to go\u00a0<\/span><span data-contrast=\"auto\">through\u00a0<\/span><span data-contrast=\"auto\">your current and upcoming marketing plans, content, and promotions. Assess what needs to be revised and\u00a0<\/span><span data-contrast=\"auto\">update\u00a0<\/span><span data-contrast=\"auto\">accordingly.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Remember these\u00a0<\/span><span data-contrast=\"auto\">crucial\u00a0<\/span><span data-contrast=\"auto\">tips when\u00a0<\/span><span data-contrast=\"auto\">crafting and\u00a0<\/span><span data-contrast=\"auto\">delivering your content:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\">1)\u00a0Use the\u00a0appropriate\u00a0tone<\/h4>\n<p><span data-contrast=\"auto\">While it\u2019s important to be consistent with your brand voice, it\u2019s also essential to\u00a0<\/span><span data-contrast=\"auto\">be sensitive to what\u2019s happening around.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If your brand<\/span><span data-contrast=\"auto\">\u00a0voice\u00a0<\/span><span data-contrast=\"auto\">leans to<\/span><span data-contrast=\"auto\">\u00a0casual and fun, you may need to adapt a more serious tone when crafting COVID-19-related content.<\/span><span data-contrast=\"auto\">\u00a0Focus on expressing emotional support and being humane. Let your customers feel you\u2019re there for them.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\">2)\u00a0Be clear<\/h4>\n<p><span data-contrast=\"auto\">In this time of uncertainty,\u00a0<\/span><span data-contrast=\"auto\">mixed messages clutter our media spaces. Be a source of clarity\u00a0<\/span><span data-contrast=\"auto\">for your customers\u00a0<\/span><span data-contrast=\"auto\">by communicating your message<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to the point.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">What\u2019s the purpose of\u00a0<\/span><span data-contrast=\"auto\">your\u00a0<\/span><span data-contrast=\"auto\">content? What do you want your customers to know?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Start with your email subject lines and article headlines, then follow through the rest of the content.\u00a0<\/span><span data-contrast=\"auto\">Omit<\/span><span data-contrast=\"auto\">\u00a0anything that doesn\u2019t support the message you want to deliver.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\">3)\u00a0Be transparent<\/h4>\n<p><span data-contrast=\"auto\">Customers are more cautious now when it comes to hygiene and safety.\u00a0<\/span><span data-contrast=\"auto\">For those particularly in manufacturing, logistics, hospitality, and food services, be transparent with\u00a0<\/span><span data-contrast=\"auto\">the hygiene and safety practices you\u2019ve implemented to prevent\u00a0<\/span><span data-contrast=\"auto\">exposure and contamination.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Are your products in clean, airtight packaging?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Are you enforcing social distancing in your headquarters?\u00a0<\/span><span data-contrast=\"auto\">Are you providing your employees with protection gear and disinfecting products?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Show\u00a0<\/span><span data-contrast=\"auto\">\u2014\u00a0<\/span><span data-contrast=\"auto\">don\u2019t tell.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\">4)\u00a0Be\u00a0timely<\/h4>\n<p><span data-contrast=\"auto\">Providing timely<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">updates\u00a0<\/span><span data-contrast=\"auto\">also helps quell uncertainty amid the pandemic. Your customers will have many questions\u00a0<\/span><span data-contrast=\"auto\">\u2014<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">and<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">will<\/span><span data-contrast=\"auto\">\u00a0appreciate quick answers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, if you<\/span><span data-contrast=\"auto\">\u00a0have changed your<\/span><span data-contrast=\"auto\">\u00a0store\u00a0<\/span><span data-contrast=\"auto\">hours<\/span><span data-contrast=\"auto\">\u00a0temporarily<\/span><span data-contrast=\"auto\">\u00a0or<\/span><span data-contrast=\"auto\">\u00a0will<\/span><span data-contrast=\"auto\">\u00a0be offering limited products and services,\u00a0<\/span><span data-contrast=\"auto\">let your customers know immediately.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Make use of your website, email, and social media channels to deliver information swiftly.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.crazydomains.com.au\/search-booster?utm_source=contenthub&amp;utm_medium=banner&amp;utm_campaign=article&amp;utm_content=support_customers_covid_19\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10181 size-full\" src=\"https:\/\/www.crazydomains.com\/learn\/wp-content\/uploads\/2020\/04\/banner-2-1.jpg\" alt=\"\" width=\"728\" height=\"245\" srcset=\"https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-2-1.jpg 728w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-2-1-300x101.jpg 300w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-2-1-350x118.jpg 350w, https:\/\/www.crazydomains.id\/learn\/wp-content\/uploads\/2020\/04\/banner-2-1-550x185.jpg 550w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">We\u2019re all in this together<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">In the end, a<\/span><span data-contrast=\"auto\">ll these guidelines revolve around one practice\u00a0<\/span><span data-contrast=\"auto\">\u2014\u00a0<\/span><span data-contrast=\"auto\">empathy.\u00a0<\/span><span data-contrast=\"auto\">Keep your customers\u2019 needs in mind, find ways to offer your support, and bring out the humanity in your brand<\/span><span data-contrast=\"auto\">\u00a0amid the crisis<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Learn more about maintaining your business during emergencies through\u00a0<\/span><span data-contrast=\"auto\">these<\/span><span data-contrast=\"auto\">\u00a0<\/span><a href=\"https:\/\/www.crazydomains.com\/learn\/topic\/business-continuity\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">helpful guides<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 has\u00a0taken a toll on many people across the globe\u00a0in more ways than one.\u00a0Uncertainty and anxiety\u00a0are all around us \u2014 and your customers may be feeling the same way.\u00a0 Exercising transparency and compassion is\u00a0now\u00a0more important than ever.\u00a0Here\u2019s how you can\u00a0practice that for\u00a0your customers amid the global health crisis.\u00a0 Respond to changes in your target\u00a0market\u00a0 With [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10176,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2989],"tags":[2007,1778],"coauthors":[1105],"class_list":["post-10175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-continuity","tag-business-tips","tag-marketing-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Support Your Customers During the COVID-19 Pandemic - Crazy Domains Learn<\/title>\n<meta name=\"description\" content=\"In a time of uncertainty and anxiety, your customers need you more than ever. 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